shipping information

Delivery

We will process your order immediately and, unless otherwise stated on the product page for the offering, will pass it on to our logistics partners within 2-5 days. Delivery will be handled by DHL within Germany or, for higher-value and larger items, by a logistics company of our choice. Packages for delivery outside of Germany will be handled by DHL Germany and the relevant parcel delivery company in the respective country to which they are being delivered. Since our products are genuine, hand-crafted items made in the Erzgebirge region and produced in relatively small quantities, not all products are always instantly ready to dispatch. Should there be a deviation from the standard delivery date you will be informed immediately by email.

Delivery costs: Germany:
EUR 5.95 per order; for orders of EUR 80.00 and above we deliver free of charge.

European Union:
EUR 19.50 per order; for orders of EUR 300.00 and above we deliver free of charge.

The Customer is shown the shipping costs through the shopping basket system and on the overview page prior to placing the order. Shipping to a Packstation (Germany only):

Of course, you can also have your item delivered to a DHL Packstation in Germany. To do this, enter the three-digit number of your desired Packstation and your seven-digit post number in the ‘Street and No.’ field of your shipping address: Packstation 123/1234567. Returns / return costs

For returns please always contact our customer service team or use our cancellation form. If you exercise your statutory cancellation right as a consumer in a distance-selling contract, DREGENO Seiffen eG shall bear the ordinary costs of return delivery. We will not recognise or accept non pre-paid returns. In case of a legitimate cancellation within Germany, you will receive a return label to use with DHL’s returns service. Please use this label for the return. Outside of Germany, following a successful cancellation you will receive a notification from us to return the goods indicated to us initially at your own cost and to submit the receipt to us retrospectively. As soon as we have received the return shipment we will reimburse your costs. Items that cannot be sent as parcels will be collected from you within Germany.