Legal right of cancellation


Below you will find the legally required information on the requirements and consequences of the right of cancellation. In particular, reference is made to the following cancellation policy.




Cancellation policy for consumers


The consumer is any natural person who concludes a legal transaction for purposes that can be attributed to neither their commercial nor their independent professional activity.




a. Right of cancellation


You have the right to withdraw from this contract within 14 days without giving reasons. The cancellation period is calculated as 14 days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the goods. To exercise your right of cancellation you must inform us, Dregeno Seiffen eG, Oberheidelberger Strasse 10A, 09548 Kurort Seiffen, Germany, telephone +49 (0) 37362 7770, fax +49 (0) 37362 77777, email [email protected], of your decision to withdraw from the contract by means of a clear communication (e.g. a letter sent via post, or a message sent via fax or email).


You may use the attached sample cancellation form to do this, though this is not mandatory. To stay within the cancellation period it is sufficient that you send the communication regarding exercising your right of cancellation prior to the cancellation period expiring.


b. Consequences of cancellation


If you withdraw from this contract we shall reimburse any payments that we have received from you, including delivery costs (excluding additional costs resulting from you selecting a different method of delivery from the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received your communication regarding withdrawing from this contract. We will use the same method of payment for reimbursing you that you used for the original transaction, unless we have expressly agreed with you to do otherwise; under no circumstances will you be charged any fees as part of this reimbursement.


We may refuse to reimburse you until we have received the goods back again, or until you have provided evidence that you have sent the goods back to us, whichever occurs the soonest. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.


We shall bear the costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling that was not necessary for checking the nature, characteristics and functioning of the goods.


d. Cancellation form


If you wish to cancel the contract please fill out this form and send it back to us.


To Dregeno Seiffen eG, Oberheidelberger Strasse 10A, 09548 Kurort Seiffen, Germany
Email: info(at), Fax: +49 (0) 37362 77777


I/we (*) hereby cancel the contract I/we (*) concluded regarding the purchase of the following goods (*) / the rendering of the following service (*)






Ordered on (*) ____________ / received on (*) __________________




Consumer’s name






Consumer’s address


_______________________________________________, ____________________


Consumer’s signature (for paper-based communication only), Date


(*) Please delete as applicable.




End of the cancellation instruction